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May 23 2011

Three Questions You Should Ask Before You Hire A Consultant

Don't take our word for it. Ask the clients we work with.

One of the reasons Groundwire is such a special place for our staff to work is because we have some of the best clients on the planet.

That is not an accident. We are highly selective when choosing clients. And they are selective when choosing us. This is critical because of the high level of trust required for project success.

I provide prospective clients with a list of recently completed or current client projects so they can talk to the organization's staff and have an honest conversation about our work together.

Here are three questions I recommend they ask:

  1. Why and how did you choose Groundwire? (Follow-ups: Would you work with them again? Who else did you consider?)

    It's very helpful for someone who was in your shoes recently to answer your questions and inform your consideration. It is really hard to pick a consultant especially when you are considering a set of complex functionality that is beyond your current experience. Hindsight is 20/20 and clients who have completed a project with your potential consultant often offer the best advice.
  2. What was your experience working with Groundwire staff?

    You should enjoy working with a well-run consulting firm.  They should have a clear process, staff members you like working with and you should feel like they are your partners. You should also feel like they are constantly sharing new ideas and solutions and in many cases pushing you and your staff to be better in the online world. Certainly they should be leaders in strategy and the technology they are implementing. If you feel sure of this you will trust their advice and estimates for your work.
  3. What was the best part of working with Groundwire?  (Follow-up: Where could they have done better?)

    Don't take our word for it. Our clients should have substantial things to tell you about what we do best. This is also a good time to get advice from clients on how to maximize the consulting experience.

Groundwire is very selective about the organizations and projects we work on and we want our clients to feel the same when they choose us as their partners. Selecting the right consultant for the job can be a daunting task, especially in the technology world, and talking to your peers is a great place to start the process.


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