Introduction:

Groundwire was founded in 1995 to provide technology consulting to environmental organizations.  Though many of the services that we offer have changed since our inception, one remains a constant: email list hosting.

We use Sympa, a powerful and reliable open-source email list hosting tool, to power our email list hosting service.  Following is a brief tutorial that covers many of the most common questions people have about creating, managing and using Sympa-powered email lists hosted by Groundwire.

1. What is Sympa?
2. How much does list hosting cost?
   
3. How do I create a list?
4. What does a list owner do? What is expected of me?
5. What is the difference between an owner and a moderator?
6. How do I change the owner or moderator of a list?
7. How do I make changes once my list is set up
   
8. How do I change my email address on a list?
9. How do I get my password? How do I change it? 
10. What is the best way to send email to the list?
11. Why does the formatting in my message look funny?
12. How do I send files via the list?
13. A message to my list was rejected. Why did this happen?
14. Where's my message? I sent it a long time ago.
15. How do I invite, add or delete subscribers?
16. How do I customize the list invitation message?
17. How do I customize the subscription confirmation message?
18. I keep seeing the word "quiet" next to a subscriber's address? What does it mean?
19. Some of my subscribers are "bouncing." What does that mean?
20. How do I export subscribers from my Sympa list?
21. How do I put a subscribe form on my website?
22. How do I close (aka delete) a list that is no longer active?
23. How do I change the name of my list?
24. How do I access old (archived) messages sent on my list?
25. How do I change the "Reply To" setting so replies go to everyone on the list?
    
26. There are so many options to configure my list. What do they all mean?
    
27. Can I edit the Welcome message, or other supporting documents, for my list?
28. Where do I go for help if I can't find an answer here?